About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!

Our mission in Hotels Corp is to create and nurture inbound programs for CFI that generate tours. This position will provide our customers with the widest selection of hotel accommodations, destination services, and specially discounted vacation packages at a great price over the phone.

Duties

• Responsible for responding to incoming phone calls
• Answer questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations
• Qualify customers and hook guests on a tour presentation
• Book reservations
• Familiarity and efficiency with computer systems, knowledge of seasonal rates and awareness of black-out dates
• Confirm/Cancel reservations
• Cross-sell -- Sales skill with the ability to determine needs
• Problem resolution -- Ability to solve problems without hesitation

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
• Minimum of three months experience in sales
• Ability to make decisions quickly based on the vacation needs of prospects
• Personal computer experience

Physical Demands
While performing the duties related to this position, the team member will regularly visit construction sites. The team member must occasionally lift and/or move up to 10 pounds.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment
The majority of the work involved in this position will be conducted from an office or other field office. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Why Westgate?

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs