Starting pay rate $16 /Hour  - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As a Front Desk Agent, you will:

• Warm Welcome: You are the first face our guests see, and you greet them with a genuine and warm welcome, setting the tone for their stay.
• Efficient Check-in: You efficiently handle the check-in process, ensuring a swift and hassle-free experience for our guests. This involves registering guests, assigning rooms, and issuing room keys promptly.
• Meticulous Record-Keeping: Keeping meticulous records of room availability and guest accounts is crucial for maintaining a smoothly running operation and providing personalized service.
• Financial Expertise: Your role extends to financial transactions, where you accurately compute bills, collect payments, and provide any necessary change to guests, all while maintaining a friendly and professional demeanor.
• Problem-Solving: A key aspect of your role is the ability to listen to guests' concerns and challenges actively and to find effective solutions that meet their needs. This is done with a proactive and empathetic approach, enhancing the overall guest experience.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. 

• Must be able to lift up to 15 lbs.
• Must be able to stand for long periods of time and work overnight. 
• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Excellent customer service skills.
• Strong written and verbal communication skills, with the ability to interact with team members and guests at all levels in an attentive and service-oriented manner.
• Westgate Resorts is a smoke- and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.