About Westgate Resorts 
Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

Responsibilities

• Mentor Resort and Ranch General Manager to ensure successful operation of the resorts; establishing short-term and long-range goals to aid in the achievement of the property’s defined performance metrics
• Work with leadership team to develop annual budgets / Capital Plans to accurately forecast financial performance and to deliver financial results in accordance with those budgets, analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made, assigning action plans where needed
• Lead all F&B and Retail operations, including food quality, service standards, financials, restaurant operations, and banquet events.
• Drive guest satisfaction by maintaining resorts product and service quality standards
• Critically analyze all metrics including, but not limited to: Medallia, Quality Assurance Inspections, Financial Reports/Audits, Team Member Climate Surveys, Turnover
• Provide regular and effective updates to the Vice Presidents of Resort Operations on the performance of the resorts and the Leaders in the region
• Plans, develops and implements organization policies and goals
• Reviews activity, operating, and sales reports to determine changes in programs or operations as required.
• Actively participates in all meetings as assigned by the Vice Presidents of Resort Operations
• Protects the resorts and their assets through enforcing and maintaining preventative maintenance programs
• Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential
• Effectively monitor and actively participate in the customer service efforts of the resort
• Oversee that all employees receive orientation, training and resources necessary to ensure employee effectiveness and continued development
• Oversees the physical appearance of the property
• Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort
• Strong understanding of group and transient sales process and forecasting process
• Ability to work under pressure and to meet deadlines
• Oversee training and development of personnel
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Ensures resorts management are in compliance with all federal, state and local laws, including OSHA, EEOC, Wage and Hour and Health laws
• Promotes the organization in industry or trade associations
• Manage time and projects effectively to produce a desired result in view of available resources
• Provide a professional image at all times through appearance, dress and professional behavior  
• Promote CFI/Westgate Resorts’ philosophies throughout the region to both team members and guests
• Other duties as assigned

• Must have a minimum of ten (10+) years of combined hotel/resort experience
• Must have a minimum of five (5) years executive management level experience in hotel/resort environment
• Experience in planning and budgeting Must possess operational experience and a comprehensive understanding of Housekeeping, Front Desk, Engineering, Leadership & Development, Casino/Gaming, and Food & Beverage
• Minimum of a bachelor’s degree from an accredited college/university with a concentration in business, finance, or hospitality management.  Experience in lieu of a degree may be considered
• Outstanding organizational and leadership skills
• Excellent communication, both written and verbal
• Self-starter, self-motivated and functions well in an entrepreneurial fast-growing environment
• Demonstrated leadership and evidenced track record of driving improved operational performance and business growth and optimization
• Strong and proven ability to analyze and interpret data to make sound decisions
• Solid planning, organizational and project management skills with the ability to multi-task and assimilate and interpret new information quickly
• Demonstrated experience to organize and conduct formal meetings
• Capable of explaining complex issues in a concise manner
• Able to work independently with minimal guidance and as part of a team

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.