Starting pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Wild Bear Inn:
Wild Bear Inn places you in the heart of beautiful Pigeon Forge, Tennessee, which is nestled in the scenic Great Smoky Mountains, just minutes from Great Smoky Mountains National Park, the most-visited national park in the country. As a member of the Wild Bear Inn team, you will help provide guests with an unforgettable vacation getaway at our ideally situated hotel

As a front desk supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times.

As the Front Desk Supervisor, you will: 

• Schedules and directs Front Office team members as needed
• Serves as Manager of Duty in the absence of the General and Front Office Manager. Supervises Front Desk, Night Auditors, and Guest Services Agents
• Greets, registers, assigns rooms to guests, and inputs information into the property management system
• Collects and posts security deposit as each guest checks in.
• Explain room charges to guest and accepts payment by cash, check or credit card.
• Issues room keys
• Checks guests out of property management and phone system.
• Answers all phone calls to the front desk and operator, and transfers calls as needed.
• Turns on or restricts guest phones as needed
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle, and travel directions
• Remains aware of room occupancy and availability
• Computes bills, collect payments and makes change for guests.
• Handle and count cash and process credit card payments and credits.
• Makes and confirms reservations
• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Able to listen and find solutions to guests’ problems
• Balance all cash, credit card, and other postings to the daily report at end of the shift.
• Makes cash deposit in safe
• Coordinate with housekeeping when VIP Guests arrive
• Train all new Front Desk personnel
• Other duties as assigned

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally.  Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion 
• Work Ethic 

Requirements:

• Must be to lift up to 15lbs
• Must be able to stand for long periods of time
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent customer service skills
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Team Member Loyalty Program
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state or local law. If you have a disability and believe you need reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.