Security Supervisor

  • Full-time
  • Property: 45503-WG Leisure Resort

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

As a Security Supervisor, you will:

  • Ensure daily procedures and responsibilities for Security personnel are followed.
  • Ensure the Villa Maintenance system is kept current and correct according to procedures using the computer.
  • Direct and/or conduct internal criminal and civil investigations and act as a liaison to Law Enforcement and Emergency Services Personnel using the computer.
  • Management of government mandated safety and security programs, (such as blood borne pathogen and hazardous communications training) using the computer.
  • Must be able to interact and assist guests. Provide outstanding customer service to guest and resort visitors.
  • Understand and be responsive to the flexible needs of the Sales and Marketing Departments. Interact with the various departments to resolve issues.
  • Must be able to perform the following functions on the computer: type incident reports, effectively read and respond to email from other departments and guests, use Villa Maintenance, research safety standards and procedures, maintain security systems, maintain electronic key control.

SUPERVISORY RESPONSIBILITIES

Directly supervises security officers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications

EDUCATION and/or EXPERIENCE

Two to three years related experience and/or training; or equivalent combination of education and experience. Ability to use a computer.

LANGUAGE SKILLS

Ability to read and interpret documents such as security, operating and maintenance instructions, and procedure manuals, frequently on the computer. Ability to write routine reports and correspondence on the computer. Ability to speak effectively before groups of customers or employees of organization. Ability to respond to common inquires and/or complaints from customers, other Westgate team members, regulatory agencies frequently on the computer. Ability to communicate effectively in person, over the phone and in writing (done on the computer).

REASONING ABILITY

Ability to solve practical problems and deal with a variety of situations including emergencies related to the property, guests and/or employees. Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule form or computer generated.

CERTIFICATES, LICENSES, REGISTRATIONS

Red Cross Certification, CPR, AED, First aid.

 

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.