About Cocoa Beach Pier

Calling all Food & Beverage Managers. How would you like to go to work at the beach every day? Lead the culinary team at the historic Cocoa Beach Pier where island living, breathtaking ocean views, incredible views of space launches and fresh creative cuisine are the perfect fit for a new lifestyle in the new year. This position is the driving force behind delighting guests with a variety of fresh seafood and other specialties.

Oversee the best of the best in beachfront dining in a multi outlet complex. Venues include Rikki Tiki Tavern, an oversized Tiki bar with creative food and specialty cocktails located 800 feet out over the Atlantic ocean, Pelicans Ocean Grill Restaurant with floor to ceiling ocean views on all sides and outdoor seating over the water, The Boardwalk Bar and Restaurant with incredible views of the beach, Keith's Oyster Bar serving oysters and a variety of seafood specialties, Sea Dogs located directly on the beach featuring Nathan's famous hot dogs and a variety of quick service options and an elegant catering and banquet venue with spectacular views of sand and surf.

To ensure objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following: 

• Ensure adherence to product receiving procedures consistent with department policies
• Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards
• Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock
• Prepare weekly revenue forecasts and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines
• Inspects bar and restaurant locations for conformance to governments and company safety, security and sanitation requirements
• Ensure all areas are adhering to company cash handling procedures, conduct cash till and bank audits on regular basis.
• Develop and implement outlets business plans, review and recommend adjustments quarterly
• Organize regularly scheduled training classes and meetings with the entire staff
• Conduct formal performance evaluation of all beverage staff and restaurant management
• Discipline individual staff in accordance to company guidelines
• Authorize discounted/complimentary guest relation checks within department guidelines
• Responsible for New Hire staff selection, interviewing, and department training. These are all to be conducted within company/department guidelines
• Operate outlets within company guidelines
• Participate in company monthly Goals & Measurements Program
• Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies
• Maintains each outlets par stock per department procedure
• Administers liquor/beverage requisitions per department procedure
• Ensures adherence to beverage controls per company and department policies
• Maintains and evaluates a spill/mistake drink record daily
• Performs POS System, voids within department procedures
• Researches/tracks missing check reports
• Submits POS system program changes per department procedures
• Completes guest walk out reports per department policy
• Responds to guest inquiries, complaints in a professional and urgent manner
• Performs department self-audit annually documenting policy violations
• Submits accurate related costs to department transfer requisitions
• Costs out new concepts/venues to analyze profitability
• Approves invoices per company policy
• Maintains proper key control
• Submits China, glassware, Silver and Linen inventory quarterly
• Audits Guests' checks, documenting irregularities, cash control violations
• Prepares/maintains accurate and complete monthly department reports per company policies
• Completes/maintains monthly inventories with accuracy per established procedure
• Observes use of cash registers to ensure proper programming and use
• Observes staff opening/closing outlet procedures, maintains current documents checklist
• Assigns daily production planning
• Maintains accurate outlet analytical information throughout the year to support budget planning
• Documents staff call-in/tardiness
• Implements department action plans as directed.
• Enforces staff, company and department grooming policies
• Attends and participates in required department manager meetings
• Evaluates individual staff customer service quality levels daily
• Supports/embraces company's Service philosophy, motto, standards, and Principles of Service
• Maintains current job descriptions within department
• Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programs

Supervisory Responsibilities 

Responsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.

Education and/or Experience

Associate's degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience.

Certificates, Licenses and Registrations 

Food Handlers Certification required within 30 days of hire and must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance.  The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.