ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Observe, monitor the casino and hotel to ensure compliance of Gaming regulations, in-house policies and procedures.  Assist with the day-to-day operations of the department. 

Role and Responsibilities: (Includes but is not limited to the following)

1. Enforce corporate, management, in-house and gaming rules and regulations.
2. Implement policies and procedures for the protection of corporate assets.
3. Report any violations to the Director and/or appropriate authority.
4. Observe and monitor casino games and operations, computer print-outs, equipment and hotel procedures.
5. Develop an understanding of department policies and procedures.
6. Understand complex situations and develop a broad scope of the department and its relationship to other departments.
7. Write concise, detailed reports and summaries.
8. Input onto computer record keeping data.
9. Change, check and rewind multiple video tapes.
10. Develop knowledge through participation in departmental training programs.
11. Operate and replace video tape recorders when necessary.
12. Review, copy and analyze information recorded on video tapes.
13. Operate camera controls and read/follow schematics.
14. Adhere to department chain-of-command and polices/procedures.

Performance Requirements: (Knowledge, skills and abilities)

1. Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, all levels of management and external contacts.
2. Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.
3. Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
4. Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
6. Ability to deal with a number of problems requiring initiative and good judgment.
7. Ability to alphabetize, read, write, speak and understand the English language to complete job assignments and comprehend/follow written and verbal instructions from all levels of management, staff and external contacts.
8. Ability to read, write, speak and understand the English language to complete clear, concise reports and record keeping. 
9. Ability to change, check and rewind multiple video tapes and operate/replace video tape recorders when necessary.
10. Ability to observe and monitor casino games and operations, computer print-outs, equipment and hotel procedures.
11. Ability to review, copy and analyze information recorded on video tapes.
12. Ability to read, write, speak and understand the English language to read/follow schematics and operate camera controls.
13. Ability to read, write, speak and understand the English language to develop an understanding of department policies and procedures.
14. Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
15. Ability to stand, move and work throughout confined office area.
16. Ability to maintain attendance in conformance with standards.
17. Ability to maintain a neat, clean and well-groomed appearance.