About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests’ calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity! 

As a Resort Services Operator, you will: 

• Provide friendly, positive, and hospitable service to our in-house guests 
• Answer calls using the phone routing system  
• Route calls and takes messages to the appropriate departments 
• Completes daily reports and records as required
• Answers, screens, and routes outside calls
• Supplies information to callers and records messages
• Call back each guest who called to assure completion of the request
• Maintains required record/logbook relating to the housekeeping functions, outside contracted services, or others as required
• Prepare and assign daily assignments for both contract cleaners and housekeeping staff including partial and full service
• Coordinates with front desk via “Owner Forecast Grid” to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival
• Inputs and manages timeshare villa status for front desk
• Liaisons with front desk daily for partial and full services and VIP lists

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally.  Additionally, the person must possess and adhere to the following core values: 

• • Integrity 
  • Passion 
  • Work Ethic 

Requirements:

• Must be to lift up to 15lbs
• High School Diploma or GED.
•  1+ years of customer service experience in call center environment or similar preferred but not required.
• Must have excellent communication skills and be able to read, write and speak English fluently
• Must be able to work weekends and holidays
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.