Base pay starts at $18 / hour 

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

• Responsible for customer service inquiries through email, Sprout Social and other social media and reputation management sites
• Respond to comments concerning support issues made on our social media & reputation channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community
• Maintain and become the brand voice and vision throughout all conversations
• Respond to requests for assistance and/or possible reservation changes
• Redeem Certificates and assist in booking returning customers
• Maintain the highest level of professionalism while managing sensitive issues
• Follow up frequently with customers throughout the life of their complaint to ensure resolution
• Develop a friendly rapport with customers, often in 140 characters or less
• Manage your time, recording it accurately and inputting it according to the company’s quality standards
• Research complex and escalated situations and recommend solutions
• Identify trends and communicate to lead agent
• Meeting or exceeding performance targets
• Help with side projects as needed
• Stay up to date with organization’s social media activities such as company news and promotions
• Other duties assigned

• Stellar customer service and/or social media skills – and an overwhelming desire to make lives better, one interaction at a time.
• Solid computer skills, being able to use monitoring & reporting tools and send emails like a champ.
• Knowledgeable in company systems such as MR, CSD, and SAMS is not required but preferred
• Must have typing skills of at least fifty words per minute.
• Excellent communications skills, both written and verbal.
• Excellent spelling and grammar skills.
• Strong listening/comprehension skills with the ability to recognize and deescalate a situation if need be.
• Ability to stay composed and objective.
• Conversational, patient, kind and confident.
• Ability to complete all tasks with minimum supervision, must be a self starter
• Excellent problem-solving skills.
• Strong attention to detail and commitment to good service.
• Ability to multitask.
• Ability to work a flexible schedule including evening, weekends and holidays depending on when coverage is needed.
• Positive attitude: We are a happy bunch, and would love to have more happy people come in and help us grow the business while having a great time, no negative vibes please.
• You’re not thin-skinned or overly attached to your ego. You’re focused on finding, developing and executing the best ideas to get the best results.
• You do whatever it takes and the phrase “that’s not my job” is not a part of your vocabulary.
• You’re a born GO-GETTER and are always looking for ways to add value, do better work, improve efficiencies, build others up and drive results.
• You have a curious, efficient and solution-oriented mindset with a strong level of independence and efficiency.
• You are flexible, energetic, adaptable, reliable and self-motivated.

Education and/or Experience

One year certificate from college or technical school; or two years of related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to interpret and analyze information and respond to questions from groups of managers, clients, customers, and the general public; and have a working knowledge of customer service and strong phone skills. Spanish and Portuguese is a plus.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.