Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

As a VIP Service Agent, you will be an indispensable part of our guest services team, responsible for creating exceptional experiences and ensuring our guests have access to a wide of services and attractions. Your role involves handling various guest requests, organizing travel arrangements, providing local information, and arranging special events.

As a VIP Service Agent, you will:

• Make dining reservations, secure event tickets, and assist guests in obtaining tickets for various local attractions and events.
• Offer comprehensive information about shopping areas, dining options, nightlife hotspots, and recreational destinations, catering to guests' preferences and needs.
• Assist in arranging sightseeing tours, transportation for excursions, and other travel-related services to enhance guests' experiences.
• Receive, store, and ensure the prompt delivery of guests' luggage and incoming mail with utmost care and efficiency.
• Provide temporary support for office-related duties when necessary, contributing to the smooth operation of administrative tasks.
• Fulfill various guest requests, including picking up and delivering items, running errands, and managing unique or challenging requests.
• Handle unusual requests, such as sourcing rare items or arranging unique experiences like hot-air balloon rides, ensuring exceptional service delivery.
• Assist guests in replacing lost items during their stay, ensuring prompt resolution and guest satisfaction.
• Arrange for interpreters or translators when patrons require language-related services, facilitating effective communication for our international guests.
• Plan and coordinate special events, parties, or meetings, including booking entertainment options such as musicians or celebrities, ensuring memorable and successful gatherings.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Must be to lift up to 25lbs
• Must be able to stand for long periods of time
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Excellent customer service skills
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.