Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

The Restaurant Manager, ensures objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

• Ensure adherence to product receiving procedures consistent with department policies
• Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards
• Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock
• Prepare weekly revenue forecasts and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines
• Inspects bar and restaurant locations for conformance to governments and company safety, security and sanitation requirements
• Ensure all areas are adhering to company cash handling procedures, conduct cash till and bank audits on regular basis.
• Develop and implement outlets business plans, review and recommend adjustments quarterly
• Organize regularly scheduled training classes and meetings with the entire staff
• Conduct formal performance evaluation of all beverage staff and restaurant management
• Discipline individual staff in accordance to company guidelines
• Authorize discounted/complimentary guest relation checks within department guidelines
• Responsible for New Hire staff selection, interviewing, and department training. These are all to be conducted within company/department guidelines
• Operate outlets within company guidelines
• Participate in company monthly Goals & Measurements Program
• Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies
• Maintains each outlets par stock per department procedure
• Administers liquor/beverage requisitions per department procedure
• Ensures adherence to beverage controls per company and department policies
• Maintains and evaluates a spill/mistake drink record daily
• Performs POS System, voids within department procedures
• Researches/tracks missing check reports
• Submits POS system program changes per department procedures
• Completes guest walk out reports per department policy
• Responds to guest inquiries, complaints in a professional and urgent manner
• Performs department self-audit annually documenting policy violations
• Submits accurate related costs to department transfer requisitions
• Costs out new concepts/venues to analyze profitability
• Approves invoices per company policy
• Maintains proper key control
• Submits China, glassware, Silver and Linen inventory quarterly
• Audits Guests' checks, documenting irregularities, cash control violations
• Prepares/maintains accurate and complete monthly department reports per company policies
• Completes/maintains monthly inventories with accuracy per established procedure
• Observes use of cash registers to ensure proper programming and use
• Observes staff opening/closing outlet procedures, maintains current documents checklist
• Assigns daily production planning
• Maintains accurate outlet analytical information throughout the year to support budget planning
• Documents staff call-in/tardiness
• Implements department action plans as directed.
• Enforces staff, company and department grooming policies
• Attends and participates in required department manager meetings
• Evaluates individual staff customer service quality levels daily
• Supports/embraces company's Service philosophy, motto, standards, and Principles of Service
• Maintains current job descriptions within department
• Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programs

Supervisory Responsibilities

• Responsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.

Education, Experience and Skills

• Associate's degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Food Handlers Certification required within 30 days of hire and must be maintained on a current/valid status.
• Must successfully attend company mandatory manager training programs
• Passion for the hospitality industry and a genuine enthusiasm for creating memorable guest experiences.
• Strong leadership presence and the ability to inspire and motivate teams.
• Exceptional organizational skills and the ability to prioritize tasks effectively.
• Flexibility and adaptability to handle changing priorities and work under pressure.
• Professional demeanor with a positive attitude and excellent problem-solving abilities.
• Strong work ethic, self-motivated, and proactive in taking ownership of responsibilities.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and team members.
• Demonstrated integrity and ethical conduct in all aspects of work.
• Commitment to upholding company standards, policies, and procedures.
• Willingness to attend mandatory manager training programs to enhance professional development.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.