Base pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

$1,000 Sign-On Bonus is applicable only to new hires and rehires who have not been employed with Westgate within one year from their last day of employment.

At River Terrace Resort and Convention Center, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.

We are seeking a meticulous and adaptable Housekeeper to contribute to the creating a best-in-class experience for our guests. The ideal candidate will possess an eye for detail, a passion for customer service, and a commitment to maintaining the cleanliness and integrity of our property. If you are a dedicated, hard-working individual with a passion for hospitality and a commitment to maintaining the highest level of cleanliness, we would love to consider you to be a part of our team.

• Greet all guests, owners, and team members with a friendly disposition during your shifts and while on property.
• Handle assigned guest rooms in a timely and organized manner, ensuring all rooms are clean, sanitized, and presentable.
• Regularly check and maintain cleaning equipment.
• Use appropriate cleaning chemicals and equipment to clean guest rooms.
• Notify superiors of any damage, defects, or disturbances within rooms.
• Provide amenities and handle guest requests with professionalism.
• Respect guest privacy and maintain confidentiality at all times.
• Adhere to hotel/resort standards, protocols, and procedures and comply with all safety and health regulations.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Proven experience as a housekeeper or a similar role in a hotel environment is an advantage but not required. Training will be provided for suitable candidates.
• Attention to detail and thoroughness in performing cleaning tasks.
• Positive attitude and a commitment to delivering excellent customer service.
• Ability to communicate effectively with guests, management, and coworkers.
• Must be able to lift 35 lbs and work in outdoor weather conditions.
• Have stamina to meet physical demands of the job (i.e., push, pull, bend, kneel, walk stairs, lift).
• Flexible working hours, able to work on weekends, holidays, and evenings
• Valid TN State identification card.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.