ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

A butler primarily serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel. He/She should be fully conversant with all facilities offered by the hotel and also about the local vicinity.

Provides a courteous, professional, efficient, flexible and personalized service at all times. Always well groomed, clean, pleasant, and creating renowned memorable experience for the guests.

Role and Responsibilities: (Includes but is not limited to the following)

·         Must be able to anticipate needs of guest

·         Take care of all VIP suite room guests and coordinate with all departments to fulfill guest needs and requests.

·         Follows all guest needs until they are completed to the total guest satisfaction

·         Inspect all rooms on VIP floors to ensure all electronics work properly, room cleanliness meets VIP standards, all work order through HOTSOS are completed

·         Advanced knowledge of food and beverage products, brands and pricing

·         Fully aware of the room service menu and as well as all other outlet, answer questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

·         Considerable knowledge and ability in bartending methods and practices

·         Informs departments about all VIP guest needs and requests

·         Update hotel software with guest preferences including likes and dislikes on the guest profile section

·         Works with other departments such as Laundry, PBX, Spa, Concierge, Housekeeping to ensure guests requests are met

·         Works with VIP Lounge to check guest in prior to guest arrival, following proper procedures and standards

·         Meets and greets VIP guests at designated area with room keys in hand

·         Ensure bellmen are available to promptly deliver luggage

·         Knowledge of the point of sale system , property management system, and any other software so that they can correctly perform their duties

·         Able to perform software operations like update profile, requests, verify billing, activate room keys, etc on hotel software

·         Record transactions and order items in Point of Sales system

·         Updates guest feedback and comments in Property Management System

·         Fully conversant with accommodation features: lay-out, room type, location, décor, in room facilities and equipment including small appliances

·         Fully aware of all operating procedures for all electrical and electronic equipment in guest room

·         Serves the guest in a calm, discreet, and courteous manner

Maintains cleanliness of all work areas picking up trays and cleaning tables as needed, china, glass, etc. throughout the day 

·         Performs all other job related duties as requested 

Performance Requirements: (Knowledge, skills and abilities)

Positive attitude and good communication skills with excellent grooming standards

Commitment to delivering a high level of guest service

Flexibility to respond to a variety of different work conditions and ability to work on your own 

Experience  Requirements

·         At least 4 years of experience in a major resort property with customer service skills as a Butler, Personal Valet, Restaurant Captain, Maitre d’ or Food Server

·         Ability to work independently or in a team setting

·         Ability to handle high stress environment

·         Working knowledge of various cuisine and preparation methods

·         Working knowledge of liquors, wines, and other beverages

·         Allocates work time to accommodate the responsibilities assigned

·         Excellent guest service skills 

·         Have interpersonal skills to deal effectively with all business contacts

·         Professional appearance and demeanor

·         Work varied shifts including weekends and holidays

·         Able to effectively communicate in English in both written and oral forms.

Education Requirements

·         High school diploma or equivalent

·         Bachelor’s degree in culinary arts and/or equivalent work experience preferred

Desirables:

·         Experience in a Five Star or Luxury Resort Environment

·         Basic Butler training and Wine Knowledge training

·         Professional Butler or Household Management training

·         Working knowledge of all aspects of F&B and personal valet services

·         Five Star or Luxury Resort employment with Food & beverage services experience a plus, including bartending and knowledge of wine service

·         Basic computer skills

·         Bilingual

·         Previous experience working in a similar resort setting

All your information will be kept confidential according to EEO guidelines.