ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

 ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:

• Establishes standards and procedures for work of housekeeping staff
• Plans work schedules to ensure adequate service
• Inspects and evaluates physical condition of establishment
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space
• Periodically inventories supply and equipment
• Investigates new and improved cleaning instruments and methods
• Selects and purchases new furnishings
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
• Use all available on the job training tools to train new room attendants and provide follow-up training as necessary
• Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
• Participates in interviewing and hiring of team members with the appropriate skills
• Maintain the highest levels of quality by utilizing innovative strategies resulting in the highest levels of cleanliness resort wide
• Ensuring the resort’s service standards are met every day resulting in exceptional guest satisfaction
• Leading, coaching, teaching, developing, and mentoring our talented Housekeeping Team
• Maximizing the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity

SUPERVISORY RESPONSIBILITIES

Supervises Housekeeping Manager and Housekeeping Supervisors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Knowledge of a wide range of concepts, principles, and practices in a professional or administrative occupation, such as would be gained through extended graduate study or experience, and skill in applying this knowledge to difficult and complex work assignments: or a comprehensive, intensive, practical knowledge of a technical field and skill in applying this knowledge to the development of new methods, approaches or procedures. BA/BS in a management field of studies preferred.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Bilingual (English/Spanish) preferred.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.