ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Manages the River Ranch Concierge VIP Team marketing function to support sales productivity. These include planning, reporting, policy and procedure setting and management, training, administration, and recruiting and selection of talent.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may be

assigned.

Create, adjust, and maintain schedule for Concierge VIP team members

Achieve budgeted tour flow for all on property hospitality sourced tours

Develop and implement cost effective marketing programs for tour procurement

Work with all on property renter guests to provide excellent service and increase tour penetration using our concierge approach

Responsible for all on property hospitality production training, hiring, coaching, and counseling of all team members

Oversee the Concierge VIP production team

Manage all activity, golf cart, and rodeo sales in order to maximize tour production and generate income from guests who do not participate in tour.

Work hand in hand with the Sales and Operations Team

Ensure all production staff meets the minimum performance standards

Work closely with sales leaders on all tour flow and progress

Communicate with sales support to get projections of occupancy in order to have adequate staffing

Must be driven to achieve our company’s overall goal in a positive and professional manner

SUPERVISORY RESPONSIBILITIES

Oversees Concierge VIP team and activities, golf cart, and rodeo ticket sales. 

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Self-starter and ability to manage the bottom-line

Excellent communication skills

Proven marketing experience not exclusive to timeshare

Excellent customer service skills

Detail-orientation

Salesmanship abilities

Effective negotiator

High integrity and ethical practices

Knowledgeable and proficient use of personal computer (Microsoft office suite a plus)

Ability to exercise good judgment in recognizing scope of authority and protecting confidential information

EDUCATION and/or EXPERIENCE

Must have marketing and/or sales experience, not exclusive to timeshare. 

All your information will be kept confidential according to EEO guidelines.