ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Spa & Pool Asst Manager is responsible for providing leadership to enhance team member engagement and guest satisfaction.  Assists in establishing a clean, safe and relaxing environment for guests of the Pool, Spa and Fitness Center, while ensuring uncompromising levels of guest service are provided. Supervises and coordinates the day-to-day operations of the Pool, Spa and Fitness Center. Responsible for leading, training, and performance of all lifeguards, spa receptionists, spa concierges and service providers including but not limited to the delivery of a consistent guest experience.

Role and Responsibilities: (Includes but is not limited to the following)

• Participate in interviewing and selecting potential team members, review team member performance, schedule staff based on business needs.
• Train team members on proper procedures and policies, guest relations and assigned duties. Coaching and counseling as necessary.
• Assists in developing procedures and maintaining all operations involving the Pool, Spa and Fitness Center.
• Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.
• Inspect and maintain Pool, Spa and Fitness Center, working with safety as a priority. Communicate any maintenance, repair or cleaning issues to the necessary departments.
• Monitor business levels and staffing to make adjustments as needed.
• Responsible for all inventory of pool and spa products, linen, equipment, administrative supplies and any necessary items within the department.
• Provides support to not only Director and Manager of Spa and Pool, but also all team members within the department.
• Maintains spa retail area, checking stock and replenishing as needed.
• Attends hotel operations meetings, safety meetings, pre-convention receptions, and other various committee meetings.

• Is knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.

Other duties as assigned by leadership.

Performance Requirements: (Knowledge, skills and abilities)

• Social skills as demonstrated by the ability to effectively interact with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns.
• Sufficient manual dexterity of hand in order to operate personal computer, computer keyboard, typewriter, photo copier, calculator, multi-line telephone, exercise instruction and general knowledge of pool, sauna and steam equipment to perform job functions/assist guests.
• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Ability to walk, stand and work 75% of shift walking a maximum of 2 miles.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management, employees and guests in verbal/written form.
• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff. 
• Assign and instruct all personnel in details of work. Observe performance and encourage improvement.  Monitor workload and make staffing adjustments accordingly.
• Ability to sit and work 25% of shift.
• Ability to organize, prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Ability to handle a number of challenges requiring initiative and good judgment.

• Good working knowledge of accepted standards of sanitation.
• Ability to act independently while analyzing data and drawing conclusions from written and computer generated materials.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other team members. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.  Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Answer the multi-line telephone and provide information as needed.
• Mathematical skills necessary to complete forecasts/budgets and analyze reports.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• Ability to access and input information using a moderately complex computer system.

Experience  Requirements

2 years Leadership experience in hospitality industry, 2 years guest service experience in a resort environment.

Education Requirements

High School diploma or equivalent.

All your information will be kept confidential according to EEO guidelines.