ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Assist the Dispatch Manager in maintaining records, monitoring staff and equipment locations, handling interoffice and interdepartmental communication via radio, phones, and computers, monitoring and responding to life safety systems.  Assist the Security Shift Manager or Supervisor in making Security Officers aware of security policies and procedures during calls for service.

Role and Responsibilities: (Includes but is not limited to the following)

1.        Use surveillance equipment to monitor the non-gaming areas of the property in regular intervals.

2.        Operate radio, phone, and computer equipment to respond to and assign calls for service to available Security Officers within an acceptable time frame.

1. Operate the iTrak, HOTSOS, and LMS software to track Security Officer and casino staff activity in real-time.  
2. Complete a checklist for all major call types requiring the creation of an after-action security report.

5.        Respond to and operate the life safety system as alerts come in, regardless of severity, in real-time.

6.        Divide the workload inside the Security Communication Center equitably and without the need for continuous oversight.

7.        Complete a set of daily tasks ensuring continuity of operations inside the Security Communication Center without oversight.

8.        Attend and participate in pre-shift briefings to receive instructions and information regarding internal property concerns.

Periodic Job Functions:

Assist in the completion of Lost & Found duties when that department cannot operate.

Performance Requirements: (Knowledge, skills, and abilities)

Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, follow written and verbal instructions, provide clear direction/guidance, and communicate with others.

Thorough knowledge of iTrak, HOTSOS, and LMS software systems

Thorough knowledge of Dallmeier Camera software & hardware

Ability to assess and respond to alerts on the United Life Safety System, regardless of severity or type

Ability to communicate ideas effectively orally and in writing

Ability to assist shift leadership institute rules firmly and fairly

Ability to communicate with all team members regardless of position or title

Remain a role model in providing superior guest service. 

EXPERIENCE REQUIREMENTS

Minimum of three months of security experience on property or a minimum of one year in a casino security dispatch center with verifiable and positive professional references

Demonstrated proficiency using irak, HOTSOS, and LMS software

Education requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities

Desirables:

Demonstrable track record showing proficiency with all casino security-related dispatch software, a proven successful history of operating a United Life Safety System or a system of a similar type, ability to type a minimum of 45 wpm.