ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Greet and escort guests to tables. Maintain a courteous/efficient operation to ensure guest satisfaction. Assist with the supervision of staff. 

Role and Responsibilities: (Includes but is not limited to the following)

Greet and seat guests in accordance with restaurant procedures.

1.        Maintain general supervision of the dining room and assure that all guests are correctly served.

2.        Report all problems to management in a timely manner.

3.        Ensure guest satisfaction through outstanding guest service.

Performance Requirements: (Knowledge, skills and abilities)

1.        Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.  Assign and instruct all personnel in details of work.  Observe performance and encourage improvement.  Monitor workload and make staffing adjustments accordingly.

2.        Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience and judgement, sometimes revising procedures to accommodate unusual situations.

3.        Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management and employees in verbal/written form.

4.        Ability to exercise judgment and implement control over the performance of staff.

5.        Ability to deal with a number of problems requiring initiative and good judgment.

6.        Ability to read, write, speak and understand the English language to read safety and/or caution notices.

7.        Ability to read, write, speak and understand the English language to understand requests from management, guests and other employees.

8.        Ability to read, write, speak and understand the English language to complete job requirements.

9.        Basic mathematical skills necessary to verify/balance reports and perform simple calculations.

10.     Ability to access and input information using moderately complex computer system.

11.     Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.

12.     Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.

13.     Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering 

14.        Assistance giving accurate information regarding plans, policy or procedures within guidelines.

15.        Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.

16.        Ability to maintain attendance in conformance with standards.

Ability to maintain a neat, clean and well-groomed appearance.

Experience  Requirements:

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities

Education Requirements

High school diploma or GED Equivalent.

Desirables:

Past experience in relevant field of work.

All your information will be kept confidential according to EEO guidelines.