ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

To maintain the entire hotel facility, including physical building structure, all mechanical, electrical, HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs.  Ensure the upkeep of guest areas to maintain an attractive hotel.  Manage all rehabilitation, expansion and special projects.

Role and Responsibilities: (Includes but is not limited to the following)

Conduct walk-through and visually assess the safe and efficient maintenance/operation of the physical structures of the hotel, all mechanical, electrical, HVAC systems and any other related equipment.
Assign and verify completion of all routine maintenance in public spaces, meeting rooms, ballrooms, outlets, back of the house spaces and grounds.  Assign and verify completion of all repairs, replacement and renovation projects to office and employee work areas.
Hire, train, supervise, counsel department staff and all other staff under direction of Property operations. Adheres to all Corporate required purchasing policies and controls, to include all outside contractor bids, budgets and schedules.
Maintain effective Energy Management and Preventive Maintenance Programs, conducting special training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
Inform VP Hotel Operations and department heads, on a regular basis, regarding the specific and overall condition of the building structures, related systems and equipment offering prudent and cost effective proposals for maintaining same.  Access and input information into computer and generate reports.
Maintain appropriate supply of materials and equipment to carry out the normal day to day operating and maintenance requirements of the hotel.
Maintain organized/efficient administrative and filing systems for the timely and accurate handling of correspondence, reports, requisitions for purchasing and other administrative requirements of the department.
Maintain a well-defined and organized system within the shop for inventory, maintenance and storage of all tools, products, materials and equipment necessary to execute the required activities of the department.

 

Performance Requirements: (Knowledge, skills and abilities)

Proficient knowledge of electrical systems, components and devices, HVAC systems, boilers, mechanical systems and the maintenance/repair of all.
Proficient knowledge of public construction and building systems; all related permits, licensing, new and existing codes pertaining to public building and fire safety.
Ability to remain informed on state-of-the art developments affecting the safe and effective operation of the building facility.
Ability to analyze all associated systems as to their design, intent and effective performance.
Skilled in use of computers and software programs associate with property operations.
Ability to communicate and instruct employees, offering assistance in areas where they lack knowledge, skills or experience.  Ability to rephrase or translate technical information into terms in which a lay person may easily understand.
Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management and employees in verbal/written form.
Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.  Assign and instruct all personnel in details of work.  Observe performance and encourage improvement.  Monitor workload and make staffing adjustments accordingly.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.

Ability to exercise judgment and implement control over the performance of subordinates.
Ability to deal with a number of problems requiring initiative and good judgment.
Supervise all staff including selection, training, counseling and discipline.
Social skills as demonstrated by the ability to deal with internal/external customers, some of who will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policies or procedures.
Respond to guest inquiries/concerns.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.
Skilled in the proper and safe use of all tools, equipment, materials, chemicals and products relating to the department.
Mathematical skills necessary to analyze reports, prepare forecasts and budgets.
Ability to travel to training sessions, meetings and hearings.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.

Experience  Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities