ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Process accounts receivable billing statements utilizing various types of office equipment, to receive payment for hotel services. 

Role and Responsibilities: (Includes but is not limited to the following)

Send group and individual billing of accounts receivable statements daily, using calculator, typewriter, computer keyboard and copy machine.
Research, calculate and adjust errors on billing statements using calculator, typewriter, computer and copy machine.
Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and/or information within Hotel guidelines.
Communicate with supervisor throughout shift with regard to job/break assignments and for directions/instructions.

Performance Requirements: (Knowledge, skills and abilities)
Ability to read, write, and speak the English language sufficient to alphabetize, process billing statements and communicate with guests to explain statements and billing procedures.
Ability to analyze data and draw conclusions from written and computer generated materials.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to operate adding machines, typewriters and computer keyboards to process billing statements.
Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to communicate with other employees, all levels of management and external contacts.
Ability to understand verbal English in the event of emergency situations.
Ability to understand written English to read any caution or safety notices.
Ability to complete tasks with minimal supervision.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.

Experience  Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.