Edge Steakhouse General Manager

  • Full-time
  • Property: 76201-WG Las Vegas Rsrt Casino

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

 

Job Description

General Summary Of Duties:

Coordinate the daily responsibilities of Edge Steakhouse.  Hire, train, supervise and schedule staff to ensure quality standards are met for food, service, cleanliness, and merchandising.  Assist in the preparation of menus.  Complete, analyze and forecast total revenue and expense on a regular basis.  Review customer acceptance of food, beverage and service.

Role and Responsibilities: (Includes but is not limited to the following)

Supervise of F&B staff to include training, selection, counseling, and discipline.
Ensure staff scheduling is adequate to provide superior service.
Analyze reports and assists with forecasts/budgets.
Ensure guest satisfaction.
Manage all office procedures.

Performance Requirements: (Knowledge, skills and abilities)

Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management and employees in verbal/written form.

Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.  Assign and instruct all personnel in details of work.  Observe performance and encourage improvement.  Monitor workload and make staffing adjustments accordingly.

Ability to exercise judgment and implement control over the performance of staff.

Ability to deal with a number of problems requiring initiative and good judgment.

Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.

Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.

Supervise all staff including selection, training, counseling & discipline.

Mathematical skills necessary to analyze reports, prepare forecasts and budgets.

Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.

Ability to access and input information using a moderately complex computer system.

Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.

Social skills as demonstrated by the ability to listen and respond to employee or management concerns/inquiries using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.

Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.

Ability to maintain attendance in conformance with standards.

Ability to maintain a neat, clean and well-groomed appearance.

Qualifications

Experience  Requirements

Minimum 10 years restaurant management experience

Minimum 5 years fine dining management experience

Strong P&L and financial accountability

Excellent knowledge of computer applications and POS system

Knowledge of local health codes and sanitation laws

Knowledge of inventory ordering system

Proven record coaching team members to meet Forbes standards

Extensive knowledge in both New and Old-World Wines

Education Requirements

College degree or equivalent experience

Additional Information

All your information will be kept confidential according to EEO guidelines.