About Westgate Branson Woods Resort: Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

​​​​​​We are currently seeking an energetic and creative Director of Resort Operations to lead, develop, coach, and train the operations team. This dynamic leader will spend most of their time overseeing the 5-star resort operations of the Front office, Guest Services and Housekeeping departments to ensure exceptional hospitality and services exceed guest expectations.

As a Director of Resort Operations, you will: 

• Assist with plans, develops, and implements organization policies and goals.
• Coordinates activities of divisions or departments such as operating, manufacturing, engineering, planning, sales, maintenance, or research and development, to effect operational efficiency and economy. 
• Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry. 
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.  
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented. 
• Promotes CFI/Westgate Resorts philosophies throughout resort to both team members and guests.  
• Manages team member relations of resort by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings. 

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

• Integrity
• Passion
• Work Ethic

• Four-year college degree is preferred, but not required and/or equivalent operational work experience in the hotel/resort/timeshare industry.
• A minimum of 10+ years progressive experience in the Hospitality Industry with 3-years as a Operations Director or General Manager is preferred.
• Excellent communication skills with the ability to read, write and speak English fluently, Spanish is a plus. Ability to effectively present information and respond to questions from team members, managers, clients, owners/guests, and the public.   
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting, inventory management, ordering and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship building.
• Must be able to lift and move up to 50 lbs. while performing the duties of this job.
• Must be flexible in working when needed and when business demands, including weekends, evenings, and holidays.
• Always provides a professional image through appearance and dress.
• Must be at least 18 and have a valid driver’s license to drive company golf carts
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.