ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Manages the Control, Gift Room, and Guest Service Agents. Serves as an administrative assistant to the Director of Marketing. Processes payroll for Field marketing.

DUTIES

• Works closely with the Brokers who provide tours for Westgate
• Provides information and handles corrections necessary for their payroll
• Requests location and MC numbers for new brokers
  Maintains files with broker contracts
• Provides brokers with Premium information / qualifications, etc.
• Processes all Gifting, Reservations and Marketing payroll
• Handles corrections for paychecks
• Coordinates new hire paperwork with Human Resources
• Makes sure new team members are in the system in time for payroll processing
• Works with Orlando for corrections to SAMS reports
• Requests MC numbers from Orlando
• Oversees the Control and Gifting staff
• Responsible for Gift room cash control
• Sets up contracts with locations for shows and events, including W-9s, check requests. All aspects of setting up for shows and events including preparation of cars, tables, chairs, paperwork and staff
• Responsible for all file and log maintenance pertaining to shows and events
• Responsible for tracking Marketing vehicles tags, registration, miles and gas.
• Create schedules, assigns days off, vacation time, etc.
• Orders office supplies
• Serves as IT point person for computers, telephones, printers & fax machine
• Interviews and hires all new team members
• Handles all progressive discipline
• Audits POS paperwork before sending to Orlando
• Administrative Assistant to the Director of Marketing
• Runs reports, type memos & newsletters
• Handles contracts with Brokers, Vendors
• Manages leases for locations
• Reconciles rent schedule, tracks & distributes rent checks for locations
• Supplies reports for Director of Marketing
• Reconciles, codes, submits & tracks AP requests
• Tracks, codes & submits any receivables
• Handles all ordering of Uniforms, supplies for booths, signage, etc.
• Develops Premium agreements, Location and Sub-lease agreements as needed
• Obtains Business Licenses for new locations, re-news licenses for current locations
  
  

SUPERVISORY RESPONSIBILITIES
Oversee Gifting, Reservations and Marketing staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.