About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

The Safety and Security Manager manages and coordinates the activities of uniformed Safety and Security Officers and Supervisors actively engaged in the execution of the CFI, Inc. Security and Safety program.

Responsibilities:

Your primary responsibilities will include, but are not limited to:

• Team Management: Recruit, screen, and lead a dedicated team focused on safety and security.
• Compliance Management: Implement and oversee government-mandated safety and security programs, including bloodborne pathogens and hazardous communications training.
• Record Management: Organize and maintain all department-generated records to ensure accessibility and compliance.
• Procedural Establishment: Establish daily procedures and responsibilities for Safety and security personnel to ensure smooth operations.
• Inspections and Audits: Conduct routine safety and security inspections and administer an ongoing safety inspection program to identify and address potential risks.
• Policy Development: Create and update policies and procedures to maintain a proactive and up-to-date risk management program.
• Investigations: Direct and conduct internal criminal and civil investigations, liaising with Law Enforcement and Emergency Services Personnel when necessary.
• Government Liaison: Act as a contact person and liaison to OSHA and other government health/safety organizations, ensuring compliance.
• Training Coordination: Coordinate and instruct team member health, safety, and security training programs in collaboration with the corporate division of risk management.
• Professional Development: Maintain membership in professional organizations relevant to the risk management profession to stay current with industry standards.
• Program Management: Manage interdepartmental Safety and security programs, revising and reorganizing them as necessary to enhance effectiveness.
• Corporate Representation: Act on behalf of the General Manager or any other corporate representative as directed.
• Task Force Coordination: Serve as a task force coordinator for events requiring specialized security services, such as dignitary protection or special events.
• Availability: Be on call and available to respond to incidents 24 hours a day, ensuring a swift and effective response to emergencies.
• Incident Management: Respond to critical incidents and assume control of incident scenes, taking charge when necessary.
• Disciplinary Actions: Administer progressive disciplinary actions to subordinate team members as required under the corporate policy.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements:

• Must be able to lift 50lbs and work in outdoor weather conditions
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Must be at least 18 and have a valid driver’s license to drive company golf carts
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Class D license
• American Red Cross certification
• CPR, AED
• First aid

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Current or past certification and experience as a public safety official (Law Enforcement or Fire Service) is preferred.

EDUCATION and/or EXPERIENCE
Fifth year college or university program certificate; or two to four years related experience and/or training; or an equivalent combination of education and experience. Additional certification from a government approved public safety training facility.

LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customer, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribe style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.