ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

SUMMARY
Provides support for the Hotelscorp Sales Floor. They will verify new deals, attempt to save packagesfrom guests requesting to cancel, answer questions, schedule reservations and tours, book car rentals, and sell additional items such as tickets to guests who have purchased vacation packages. The ultimate goal is customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Verifying new deals to make certain the guest is fully qualifies
• Attempting to save packages from guests requesting to cancel
• Helping guests with questions\concerns
• Providing quality, friendly, and courteous Customer Service to external and internal customers
• Isolating problems and attempting to resolve them before taking them to a supervisor
• Booking reservations
• Offering upgrades, extra nights, car rentals, and travel protection.
• Logging into phone system for entire shift. If problem occurs with the phone or computer system, agent is responsible for alerting Floor Supervisor.

All your information will be kept confidential according to EEO guidelines.