ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Handles a variety of general office activities by performing the following duties personally or through subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages office operations and procedures such as, personnel, information management, filing systems, requisition of supplies (i.e. site maps, floor plans, proposals, purchase reviews, loan applications, breakfast invites), purchasing and other clerical services.
• Verifies accuracy of all aspects of dayline proposal such as unit, price and financial terms. Responsible for obtaining approval by Director of Sales.
• Receives and processes money transactions for dayline deals.
• Collects all necessary documentation (i.e. copy of photo i.d., greensheet, purchase review, option letter) for each proposal and records all necessary information on log sheet before submitting each dayline deal to Contracts.
• Responsible for receiving and distributing sales inventory such as usage, prices, floorplans, release and holds.
• Reviews clerical performance and/or productivity to ensure completeness, accuracy, and timeliness.
• Prepares weekly and monthly reports such as credit life and overs/unders, for guidance of management.
• Communicates directly and effectively with various departments such as Contracts, Deeding, Tour Desk and VOA.
• Answers incoming calls for sales department, sales representatives and sales managers.
• Troubleshoots and resolves sales issues for sales administration and sales managers' office, including but not limited to all deals, office equipment, limo transportation, microphones and gift vouchers.

SUPERVISORY RESPONSIBILITIES (if applicable)

Directly supervises administrative and clerical employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One to two years college education; or one to two years related experience and/or training; or equivalent combination of education and experience.

All your information will be kept confidential according to EEO guidelines.