Front Desk Agent

  • Full-time
  • Property: 46703-WG South Beach Resort

Company Description

About Westgate South Beach Oceanfront Resort:
A beautiful oceanfront resort hotel, Westgate South Beach allows you to enjoy the South Florida sunshine, cool breezes and spectacular oceanfront scenery in world-famous Miami Beach, Florida, while assisting guests who arrive to enjoy our spacious villas, along with easy access to white-sand beaches and South Florida attractions. As a member of the Westgate South Beach team, you will help provide guests with an unforgettable stay at our beachfront resort.

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Westgate just got safer! For the safety of our team members, all candidates must be fully vaccinated against COVID-19 prior to joining the Westgate family.

Job Description

Effectively check guests into and out of the resort by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greets, registers, and assigns rooms to guests.
  • Issues room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
  • Nightly bucket checks
  • Able to listen and find solutions to guests problems

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

REQUIREMENTS

Must provide proof of being fully vaccinated against COVID-19 prior to start of employment

Additional Information

Why Westgate?

·         Comprehensive health benefits – medical, dental and vision

·         Paid Time Off (PTO) – vacation, sick, personal

·         Paid Holidays

·         401K with generous company match

·         Get access to your pay as you need it with our Daily Pay benefit

·         Wellness Programs

·         Tuition Assistance

·         Fun, family culture

·         Employee Assistance Program (EAP)

·         Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) 

·         Advancement & development opportunities

·         Community Involvement Programs

·         Safe working environment where all Team members are COVID19 vaccinated

… our team members are valued, recognized, heard, respected, empowered... and KEY to our organization’s success!

All your information will be kept confidential according to EEO guidelines.