Welcome Center Agent

  • Part-time
  • Property: 45815-WG VacationVillas Resort

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

 

Job Description

Responsible for providing quality customer service to all Specialty Marketing packages.

DUTIES

  • Check-in Specialty Marketing packages.
  • Collect deposit and taxes.
  • Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
  • Qualify guests for presentation.
  • Courtesy call guests after check-in.
  • Provide customer service to all Specialty Marketing packages.
  • Work with confidential information
  • Order supplies for the department as needed
  • Mail out paperwork as needed.
  • Maintain various departmental reports.
  • Other duties may be assigned.
  • Assist with Check Ins as needed for All Guests checking into resort.
  • Provide Customer Service to guests staying on property and answer questions about area.
  • Direct guests to proper areas and assist with Tour Desk, Owner Referral and Inhouse Administration as needed.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Additional Information

Requirements

  • Must be able to lift 50lbs and work in outdoor weather conditions.