ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

• Hooked Tours daily
• Prepare vouchers for all hooked tour programs. Receive, track, and organize all tours and confirmation letters and distribute to survey office, check-in, and team member responsible for add -ons.
• Prepare weekly and monthly reports and summaries for upper management. Issue and track vouchers for Smokehouse Grill and Serenity Spa. Handle customers inquires and complaints pertaining to Hook tour program.
• Able to determine ticket prices and gifts for each program.

Hooked Renter
II/ Exchange
IH hooks
Super class tours
1106 SEARS
Owner services

• Phone Night weekly
• Research, print, and prepare sales representatives weeks, VOAs, and owners from previous years. Research, print, and prepare orphan weeks, VOAs, and owners so that we are able to give them out on phone night. Prepare folder for IH manager including all information needed to have a successful phone night.
  
  General Office Duties daily

• Creating spreadsheets and memos as needed.
• Fax, File, and make copies.
  Able to utilize Email and Internet. Email for supervisors as needed.
• Assigning lockers and distributing golf cart keys.
• Working with contracts to acquire Half and Spiff checks.
• Logging and handing out Half, Spiff, and Pay checks.
• Proficient in Microsoft Applications.
  Able to navigate Dejawin for reports and inquiries.
• Present reports and summaries to Upper management.
  Assist or Cover for another Administrative Assistants duties ( VOAs, own. referrals, etc.)
• Complete Attendance sheet for upcoming week.
• Input 30day/60day/90day rep stats & YTD information for Help meeting.
• Phone contact with reservations, VIP, survey office, and guest relations.
  Able to answer Reps questions and inquires accurately.
• Keep track of running spiffs.
  
  Computer skills - daily

• Proficient in Microsoft applications.
• Excel able to create spreadsheets, apply formulas, and customize cells for specific needs.
• Word able to create memos, phone lists, and misc. forms as needed.
• Publisher able to make creative flyers for upcoming spiffs or events.
• Able to navigate Dejawin for reports and information on customers accounts. Purify and print half weeks and VOAS for phone night.
• Access CFI Email, attach documents, and send as needed.
• Access Internet as needed.
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. "

All your information will be kept confidential according to EEO guidelines.