• Full-time, Ongoing position at HEW Level 9.
• Parramatta South campus with flexible working arrangements.
• Salary: $137,681 – $147,032 per annum, plus 17% Super and Leave Loading. 

Lead the University’s most sensitive and high-risk misconduct and integrity matters.

The Opportunity
The Complex Case Manager plays a senior leadership role within the Conduct and Investigations Office, responsible for the University’s most serious and complex complaint and misconduct matters. This includes public and protected disclosures, research integrity, ICAC and Ombudsman matters, and sensitive cases such as gendered violence and sexual misconduct.

You will lead the design and implementation of university-wide misconduct and complaint frameworks, ensuring alignment with legislative obligations, institutional values, and sector best practice. Working closely with senior leaders, you will provide strategic advice on emerging risks, systemic issues, and organisational responses.

The role also leads a team of case managers and contributes to enterprise-wide capability building, policy development, and risk mitigation. This position requires sound judgment, discretion, and the ability to operate confidently in high-stakes environments with significant reputational and regulatory impact.

What Success Looks Like:

• University-wide misconduct and complaint frameworks are consistent, compliant and effective.
• Complex and sensitive cases are managed objectively, fairly and within required timeframes.
• Senior leaders receive clear, timely and strategic advice on integrity and risk matters.
• Policies and procedures are current, fit-for-purpose and aligned with legislative requirements.
• Case management staff are supported through strong leadership and capability development.

Please refer to the Position Description for full details.

About You

• Extensive experience managing complex investigations and complaints in large organisations.
• Expert knowledge of procedural fairness and relevant NSW legislation and regulatory frameworks.
• Demonstrated ability to lead sensitive, high-risk matters with integrity and sound judgment.
• Strong leadership capability with experience coaching and managing specialist teams.
• Exceptional written and verbal communication skills with diverse internal and external stakeholders.

Benefits
We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:

• Fitness Passport: Access hundreds of gyms and pools across the state through salary-packaging options.
• Onsite Childcare: Convenient facilities with exclusive staff discounts and salary packaging options.
• Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing,
• Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.

Application Details

• Position Enquiries: Direct to Elizabeth Renneberg, Director, Complaint Management and Resolution via  [email protected] . Please include the job reference code REF308J. 
• Closing Date: 11:59pm, Monday 6 April 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. Screening Questions are mandatory.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.