At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Role Overview

The E2E CT, Control Tower (Level 108) oversees end‑to‑end visibility, exception management, and service‑performance execution primarily across North America, with secondary support for EMEA. This role leads the daily orchestration of transport flows, drives regional process improvements, and contributes to digital and analytics capabilities within the control tower.

The position partners cross‑functionally and with external logistics providers to ensure proactive issue resolution, enhance data quality, and strengthen operational resilience. This role may lead a small team of analysts or act as a senior individual contributor with significant operational ownership.

Key Responsibilities

Control Tower Operations & Regional Orchestration

• Oversee day‑to‑day monitoring of transportation flows across North America; provide secondary support for EMEA.
• Lead exception management, escalation processes, and service‑recovery actions to maintain OTD/OTIF performance.
• Ensure accurate visibility across platforms (e.g., FourKites, Project44) and execute timely interventions when disruptions occur.
• Conduct root‑cause analyses for recurring issues and coordinate corrective actions with carriers, 3PLs, and internal teams.
• Own regional dashboards and KPI reporting, ensuring data accuracy and actionable insights.

Technology, Visibility & Analytics Enablement

• Utilize visibility platforms, TMS/OTM, and ERP systems to maintain end‑to‑end shipment transparency.
• Contribute to digital initiatives aimed at improving data quality, automating workflows, and enhancing platform usability.
• Support implementation of predictive alerts, basic ML‑driven exception automation, and early‑warning mechanisms.
• Assist the Logistics COE with technology enhancements, user acceptance testing, and continuous‑improvement projects.

Operational Excellence & Continuous Improvement

• Lead small‑to‑medium regional improvement programs focused on cost, service, exception reduction, and process simplification.
• Support advanced trend analysis, scenario modeling, and short‑term capacity planning activities.
• Help improve SOPs, playbooks, and resilience frameworks to strengthen end‑to‑end performance.
• Partner with carriers and 3PLs to improve scorecarding, compliance, and service outcomes.

Cross‑Functional Collaboration & Stakeholder Management

• Work closely with transportation operations, procurement, demand planning, trade compliance, customer operations, and warehouse teams.
• Serve as a key point of contact for visibility, issue resolution, and operational updates within the region.
• Communicate performance and risk insights to leadership and clarify customer impacts and recovery plans.

Compliance & Sustainability Support

• Ensure proper documentation accuracy for routine compliance, audit readiness, and transportation adherence requirements.
• Support sustainability tracking (emissions data, mode optimization, waste reduction initiatives).

Team Leadership (Optional Based on Structure)

• Lead a small team of analysts OR serve as a senior SME guiding junior team members.
• Support skills development in visibility tools, analytics, exception management, and automation workflows.

Technical & Core Competencies  

• AI‑Driven Visibility: Applies GenAI‑enhanced visibility tools to anticipate disruptions and recommend corrective actions.
• Predictive Automation: Uses ML‑based predictive triggers and supports enhanced automated exception workflows.
• Capacity Planning: Interprets demand signals and contributes to short‑term capacity forecasting and scenario analysis.
• Compliance: Ensures documentation accuracy and supports regional compliance and audit activities.
• Cross‑Functional Collaboration: Leads cross‑functional coordination to resolve exceptions and improve service performance.
• Data Analytics: Performs advanced trend analysis using dashboards and BI tools to support operational decisions.
• End‑to‑End Visibility: Oversees regional visibility, identifies risks, and initiates proactive escalation.
• Scenario Planning: Uses digital‑twin or what‑if modeling tools to support risk and resilience planning.
• Risk Management: Identifies emerging risks and implements mitigation actions within SOP frameworks.
• Technology & Systems: Proficient with TMS/OTM/WMS/ERP systems, visibility platforms, and workflow troubleshooting.
• Workflow Automation: Implements automation solutions and recommends enhancements that reduce manual touches.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, Data Analytics, or related field.
• Minimum of 6 years of logistics, transportation, control‑tower, or visibility operations experience.
• Experience with visibility platforms (FourKites, Project44), TMS/OTM, ERP systems.
• Strong analytical skills with proficiency in Excel, Power BI, or similar analytics tools.
• Experience managing carriers, 3PLs, or supporting multi‑region operations.

Preferred Skills

• Experience with workflow automation tools, predictive analytics, and basic ML‑based alerting.
• Lean/Six Sigma experience preferred.
• Strong cross‑functional communication and issue‑resolution skills.
• Experience supporting multi‑region logistics operations (NA + EMEA preferred).

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be 06/24/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future.
• If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].