Western Digital's reliance on software development workflows is growing by leaps and bounds as a leading provider of Storage Solutions.  As Secure Development Factory (SDF) Senior Infrastructure Engineer, you will be at the heart of Western Digital’s engineering process, delivering the software development tools and infrastructure that empower engineering teams to develop and deliver high-quality products quickly. The sheer diversity of Western Digital’s products demands a secure development infrastructure that allows teams to develop many types of software at scale without sacrificing security, development velocity, stability, code quality or code health. 

This position requires partnering with WDC engineering teams, IT teams, and others to deliver the right scalable tools and infrastructure that help engineers develop, test, debug and release software and products quickly. We impact thousands of Western Digital developers worldwide and millions of customers by increasing the pace of product development, improving product quality, and directly impacting WDC’s bottom line.

The ideal candidate will have a passion for technology, a relentless focus on the customer experience and an ability to multitask, assimilate data, make decisions and prioritize complex work while paying attention to the details.  Communication with internal customers, vendors and co-workers clearly and professionally is an absolute must.

Key Responsibilities:

• Expertise in Windows or Mac Application Management.
• Provide technical support for Engineering Applications such as Polarion, JMP, Minitab, iObeya, Ansys, Beyond Compare, SolidWorks, MATLAB, and BricsCAD.
• Manage installations, upgrades, and licenses for Engineering applications using Flexlm/SCCM tools.
• Analyse and resolve issues related to Server Connectivity, Application Access, and Client Configurations like Microsoft Software Center/MAC Self-Service.
• Package, document, deploy, and troubleshoot engineering applications, working with vendor partners and public forums.
• Strong troubleshooting skills for scripts written in Win Batch, Linux Shell, Power Shell, and Visual Basic for automation.
• Troubleshoot web applications hosted on Tomcat and Apache HTTP, including Java runtime errors and application malfunctions.
• Use system monitoring solutions like Nagios to ensure system health and performance.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Understand cybersecurity principles, threat modelling, and risk assessment methodologies.
• Possess excellent analytical and problem-solving skills with attention to detail.
• Support a large user base, providing platform-as-a-service.
• Experience with Application Management Dashboarding and License optimizations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8-12 years of hands-on technical experience in IT and software development teams.
• Proven experience in application and system support roles, focusing on Engineering Applications.
• Ability to maintain Windows & Mac operating systems.
• Programming skills in Java, VB, and C# .Net are a plus.
• Knowledge of Engineering Applications such as PDM, CAD/CAE, ALM, and Analytical tools.
• Familiarity with MySQL or Oracle DB.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Proven ability to collaborate with geographically distributed engineering teams.

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.