At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

This Account Manager, Customer Operation team member will be responsible for North America customers to drive seamless Order to Cash execution. This function includes but not limited to, customer demand management, forecasting, and backlog management. The successful team member is expected to own and partner with Sales and cross-functional teams across the organization.

• Ensure regular and effective communication with customers, sales and cross functional teams within the company.
• Provide customer account support, identify problems and take corrective actions to achieve optimal results. This includes booking orders in Oracle/SAP system, adjusting ship dates provided by WD factory planners and confirming ship schedules to customers/Sales. Ensure adherence to SOX, ISO and WD revenue recognition guidelines.
• Focus and proactively strive to maintain best in class quality, accuracy and process consistency to customer service level metrics.
• Manage customer demand, aligning supply and customer communication -- resolve operational issues to support customer’s schedule requirements, including logistics optimization. Ensuring customer demand is visible to planning and factory teams.
• Validate customer demand inputs, meetings with customer to understand order trends, drive current and planned consumption of inventory, and stay abreast of product transitions and on-going qualification status at customers.
• Work closely with demand and supply planning and logistics teams on supply allocation to align with both customer and internal inputs.
• Manage operational projects to support customer requirements, e.g. ERP, EDI changes or IT implementation at customers or within WD which have impact on the fulfillment or supply chain processes.
• Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans.
• Partner with Analytics team to improve, deliver and develop reporting and dashboards requirements /enhancements Sale to aid Sales Teams and Customers.

• BS/BA/MS in Business/Economics/Supply Chain or similar degree is preferred.
• Track record of driving operational excellence and process development.
• Energetic, passionate team player with excellent communication skills to help foster collaboration internally/externally.
• 3 years or great relevant experience in sales operations, revenue operations or related roles.
• Experience with operational issues associated with order backlog management, can quickly identify and resolve inefficiencies across the business.
• Strong project management, organizational and business analytics skills.
• Experience in Salesforce, ERP knowledge such as Oracle and SAP.
• Inventory management and shipping process knowledge is important.
• Knowledge of Microsoft Office (Excel, macros, tables, pivots, functions).

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future.
• You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.  Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.