At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage IT Helpdesk Budget
• PR/PO Management
• Involve and support IT Global projects
• VIP Users supporting
• Keep Communicating/Update Users/Team for Global Update or IT knowledge
• Manage the Helpdesk Task
• Ensure customer service is timely and accurate on a daily basis
• To support Helpdesk representatives and technicians
• Setup Customer Service Standards Guidance
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices throughout the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop and Monitor daily, weekly, and monthly reports on the help desk team’s productivity

• Provide customer feedback to the appropriate internal teams

REQUIRED:

• Bachelor’s degree in Information Technology/Engineer
• At least 5 years in IT computer field or related and management people in Helpdesk support team and manage IT infrastructure to ability support a number of computers > 2,000 computers and > 2,000 Users.

PREFERRED:

• Able to manage/support via the Service NOW system
• Good Service Mind

SKILLS:

• Computer & IT skills
• Helpdesk management skills
• Active Directory Skill
• Good spoken and written English language skills

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.