At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

The Warranty Service Ops role is responsible for providing a high quality customer experience to all Western Digital customer. 

 
Essential Duties and Responsibilities 

 
Warranty Service Operation

• Oversee operations of multiple outsourced Service Operations providers and internal organization.
• Resolve daily service operations related issues
• Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
• Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions. 
• Manages commitment methodologies and processes across product groups
• Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.
• Administers company policies, including yearly performance review, that directly affect subordinate employees.
• Manage claims for lost or damaged materials and help resolve suppliers parts claim

• 3+ year experience in a services operations support role
• Experience with logistics and inventory management, including identifying and implementing best practices.
• Experience compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Experience developing specific goals and plans to prioritize, organize, and accomplish work.
• Experience managing and maintaining positive external business relationships.
• International shipping experience required.
• Excellent communication skills.
• Must be able to work in a fast-paced environment with dynamic priorities and demands.
• Demonstrated ability to provide excellent customer service for both internal and external customers.
• Highly motivated to meet personal, team, and corporate goals.
• Experience with ERP(SAP/Oracle) systems.
• Understanding of basic budget development and monitoring.
• Understanding of incoterms, HTS, DG, export/import requirements

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.