The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Western Digital is seeking a Field Applications Engineer to join our customer engineering support team. We are looking for candidates that can work in a fast-growing and dynamic environment and are able to build strong relationships with customers.  

As a Field Applications Engineer, you will be part of a high performing team supporting a key account. Candidate will be responsible for leading and managing qualification activities. You will be working with customers and cross functional teams on driving customer qualification initiatives and resolving qualification issues to launch Western Digital’s new products to the market. This includes failure analysis and debug of qualification issues, coordinating periodical qualification meetings, driving qualification escalations.  

RESPONSIBILITIES 

• Manage qualification activities, issues, and escalations with Western Digital’s business customers Includes: 

• Defining qualification plan and subsequent activities management 

• Managing and tracking qualification metrics 

• Lead periodical customer meeting to track customer qualification progress, issue and initiatives 

• Hands on 1st level failure analysis to debug customer issue 

• Work hand-in-hand with Engineering and other cross-functional organizations to resolve issues and provide closure response to customer 

• Assist with communicating customer requests for compliance with internal teams and coordinate customer deliverables such as gap analysis, feature request, required documents, etc.  

• Represent and advocate customer needs and priorities to internal teams. 

• Provide technical support and documentation. 

• Lead and coordinate Engineering Change notification and qualification activities 

MINIMUM QUALIFICATIONS: 

• Current student, pursuing a Bachelor’s in Computer Engineering, Computer Science, Electrical Engineering, and graduating between December 2022 and June 2023

• Minimum of 3.0 GPA 

• Strong technical skills 

• Interest in nonvolatile memory, hard disk drives, and the storage industry 

• Exceptional written and verbal communication skills  

• Excellent interpersonal and project management skills 

• Strong team-player who can collaborate with colleagues 

• Proficient in Microsoft Office applications  

• Flexibility to Travel 

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.  Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.