At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Inquiry Management

• Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal.
• Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilities
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email, Jabber chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issues
• Provide initial contact and support for customers managing sensitive and confidential information related to HR issues
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management)
• Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trends

HR Administration:

• Accurately and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactions
• Become a subject matter expert and skilled end user for Workday and other HR technologies
• Monitor and manage transaction workflows for customers in assigned region
• Collect, review, and approve on boarding documentation as part of recruitment administration or partner with local on-site resource in country to ensure files are maintained as required
• Respond to all employee verification requests, including mortgage references, employment reference letters, etc.
• Identify process improvement opportunities focused on enhancing HR Central and HR Support services and improving the effectiveness and efficiency of the Region or Country Service Center, as well as sharing best practices with HR operations teams in other Service Center as appropriate
• Ensure all HR processes, standards and protocols are followed, including those focused on data quality controls
• Role may expand to include responsibilities for administration of additional HR processes

• Educational background - College Graduate (preferably Business, Psychology, HRM, IT)
• Fluent in English and Tagalog
• Excellent customer service skills
• Excellent written, oral, and interpersonal communication skills
• Strong collaboration and teamwork skills
• Strong analytical, creative problem solving, and, organizational skills

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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