At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

• Minimum 10 - 15 years experience working with Network Routing, Switching, Wireless, and Network Security.
• Lead and manage the global network operations, ensuring the timely completion of service requests, driving the resolutions of incidents/issues and maintaining operational excellence
• Ability to manage a high-performance management team to deliver on global initiatives and holding every member of the team to deliver at high efficiency. 
• Exceptional documentation skills that can clearly articulate technical designs, issues and constraints, procedures, and telephony assessments
• Excellent presentation and communication skills regarding technical and non-technical concepts
• Excellent interpersonal skills and the ability to establish professional working relationships with varying levels of both business and technical personnel
• Manage, plan, and communicate with global management teams to improve network operations’ performance, KPIs and address operational issues
• Provide leadership to the Network Ops team. Ensuring that P1/P2 (priority 1 or 2) incidents are resolved and communicate to the stake holders in a timely fashion
• Provide operational support availability in the event of any escalations
• Drive root cause analysis of chronic or repeat trouble reports, and catastrophic outages
• Manage vendor relationships and adherence of SLAs
• Travel as necessary to work with the global teams – up to 20%

SKILLS AND REQUIREMENTS: 

• Expert understanding of network design, implementation & operational practices from small offices to large campuses including data centers 
• Expert understanding of cloud services and efficient optimization on a global network
• Comprehension of network security isolation and protection mechanisms
• Understanding of leadership concepts as they pertain to mentoring and managing for performance
• Demonstrated performance in a large-scale enterprise technical work environment with minimum of 6 - 8 years of direct industry experience in Network Routing and Switching, Wireless, and Network Security
• Experience working in network operations and engineering for a minimum of 8 – 10 years 
• The ideal candidate will have expertise in Network Routing and Switching, Wireless, Firewalls, VPN, DNS, DHCP, NTP, VOIP, etc.

EDUCATION:

Candidates should have a desire to gain technical skills through advanced certifications (CCNA/CCNP/CCIE) or other similar achievements.

• Cisco certifications or equivalent experience is required
• Bachelors degree or  8 – 10 years equivalent experience

All your information will be kept confidential according to EEO guidelines.