At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

- Minimum 2 years of RightNow technical Implementation experience 

- Have strong experience in RightNow Integration with third party apps(Inbound/Outbound) 

- Experience in Customer Portal development 

- Experience in Add-ins Integration 

- Knowledge in PHP,.NET, HTML and CSS 

- Manage day-to-day administration of user accounts, application maintenance, and configuration change requests 

- Add new (custom) fields to capture important customer data, reorganize the layout of the screens and increase the efficiency of desktop navigation via workspace rules 

- Build and maintain business and workflow rules that are tailored as per the unique needs of the customer 

- Upgrade customer environments on need basis 

- Ability to create report and dashboards 

- Own development responsibility from definition through delivery 

- Experience in working with Onsite and Offshore model 

- Excellent communication skills

QUALIFICATIONS: BE /B.Tech 

REQUIRED:   

• At least 3+ years of working experience in Design, Development, Implementation and Testing of CRM application using Oracle Service Cloud is required for this position. 

• Experience in customizing and configuring Oracle Service Cloud with PHP, YUI, jQuery, C#, HTML, CSS, SOAP, REST services and BUI development experience is must 

• Staff Management (Navigation set, Profiles and Account) 

• Outreach (Surveys, Mailing etc.) 

• Analytics  

• Configuring Chats 

• Design Workspace / workflows 

• Configuring Message Templates 

• Knowledge Base 

• Site Configuration 

• BUI extensibility frame work 

• Add-in Development 

• Customer Portal Configuration 

• Widget Customization 

• Custom Script & Custom Process Model 

• Create/Configure Business Rules 

• Connect PHP API 

• Data Migration from other systems such as Salesforce  

• Inbound/Outbound Integration 

• Hands on experience in preparing Design, Technical Specifications, Test Plan, Change Management, User Guide documents 

• Experience in end to end life cycle starting from Requirements definition, Preparation of effort estimates, Configuration, coding, testing and successfully implementing as per the timelines 

• Experience with Agile and Waterfall Methodologies 

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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