Principal Engineer, Quality Assurance Engineering

  • Batu Kawan, Malaysia
  • Full-time
  • Business Function: Quality Assurance Engineering
  • Work Location: Seberang Perai Office--LOC_SNDK_Seberang Perai Office

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

  1. Represent product quality as the sustaining program manager in sustaining core teams. 

  2. Accountable for product quality and reliability when product transitions into sustaining phase. 

    • Leads and or drive activities to ensure that product quality & reliability expectations are met 

    • Summarizes Outgoing Quality Assurance (OQA) test/Ongoing Reliability Test (ORT)/extended Manufacturing Stress Test data at the sustaining PDT meetings. Provides the context for weekly status update discussions and highlights issues. 

  3. Accountable to manage products quality related issues arise during sustaining phase as defined by protocol. 

    • Communicate excursions to executive management and SCT. Drives SSO process, leads team to drive closure inclusive of the risk assessment, containment action, root cause, and CAPA. 

    • Leads team for coordination of any supplier issue by coordinating activities between SQE and Quality. 

  4. Collaborate with Reliability Engineering and Validation Labs to develop test plans and schedules for second source, product changes or DOE special builds. Ensures changes meet overall quality and reliability requirements. Follows up after testing completion to ensure test report is filed in system.   

  5. Works with NPI counterparts to ensure smooth transition into sustaining and ensures products meet all regulatory and agency certifications. 

    • Participates in Product design reviews, Manufacturing readiness reviews and Q&R test plan reviews 

  6. Coordinate with other QAPMs for Lessons Learned in support of continuous process improvement. 

  7. Develop SMART goals in support of strategic quality initiative(s) as communicated by management. 


  • Minimum Bachelor's Degree of Science / Engineering with preferred 5+ years’ experience 
  • History of successful delivery in distributed and collaborative environment with teams in different geographies and different time zones. 
  • In depth understanding of storage systems and related issues - performance, quality and reliability. 
  • Experience in testing, reliability and endurance of Flash memory and SSD storage systems highly desired. 

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.