Client SSD Hardware Failure Analysis Engineer

  • Hsinchu, Hsinchu City, Taiwan
  • Full-time
  • Business Function: Failure Analysis Engineering
  • Work Location: Hsinchu Science Park Office--LOC_SNDK_Hsinchu SNDK Office

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

  • Failure analysis of returned RMA SSD
  • According to results of diagnostic tool, perform relative HW, FW or NAND analysis
  • HW investigation of the RMA drives to understand the failure symptom and root cause.
  • Checking history cases to figure out the possible failure scenario
  • Improve testing cases and try to catch customers’ failures
  • Improve capabilities of diagnostic tools
    Communicate with teams to have failure replication and experiment
  • Feedback failure cases and replication procedures to PETE and RD teams to improve production quality.



  • Minimum 4 years of related work experience in Hardware Engineering or Component Engineering, including:
    • Analog and digital circuit design
    • Embedded microprocessor design
    • Understanding of signal integrity for high-speed design
    • On board power supply design (voltage conversion)
    • Embedded system or flash product experiences will be a plus
  • Familiarity with lab equipment such as voltmeters and oscilloscopes.    
  • Experience with equipment used to replace electronic component, (soldering equipment).
  • Experience with environmental chambers used to stress field returns.
  • Demonstrated strong communication skills with ability to relay technical information in English (verbal, written and interpersonal) to exchange information on field failures.
  • Analytical ability to determine and develop solutions to moderately complex problems


  • Experience in hardware failure analysis and root cause identification
  • Flexibility to respond to urgent project requests and/or changing priorities
  • NAND flash knowledge and experience
  • Familiar with programming languages, eg. C and Python, is a plus


  • Strong communication skills
  • Good in preparing test cases and executing test plan
  • Ability to document requirements and specifications
  • Aggressive intentions of unknown failure symptom and replication procedures.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.