Principal Engineer, Quality Assurance Program Management

  • Batu Kawan, Pulau Pinang, Malaysia
  • Full-time
  • Business Function: Quality Assurance Engineering
  • Work Location: Seberang Perai Office--LOC_SNDK_Seberang Perai Office

Company Description

The future. It’s on you. You & Western Digital. We’ve been storing the world’s data for more than 50 years. Once, storage was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

Western Digital® data-centric solutions are found under the G-Technology™, SanDisk®, and WD® brands.

Job Description

  1. Represent product quality as the sustaining program manager in sustaining core teams. 

  2. Accountable for product quality and reliability when product transitions into sustaining phase. 

    • Leads and or drive activities to ensure that product quality & reliability expectations are met 

    • Summarizes Outgoing Quality Assurance (OQA) test/Ongoing Reliability Test (ORT)/extended Manufacturing Stress Test data at the sustaining PDT meetings. Provides the context for weekly status update discussions and highlights issues. 

  3. Accountable to manage products quality related issues arise during sustaining phase as defined by protocol. 

    • Communicate excursions to executive management and SCT. Drives SSO process, leads team to drive closure inclusive of the risk assessment, containment action, root cause, and CAPA. 

    • Leads team for coordination of any supplier issue by coordinating activities between SQE and Quality. 

  4. Collaborate with Reliability Engineering and Validation Labs to develop test plans and schedules for second source, product changes or DOE special builds. Ensures changes meet overall quality and reliability requirements. Follows up after testing completion to ensure test report is filed in system.   

  5. Works with NPI counterparts to ensure smooth transition into sustaining and ensures products meet all regulatory and agency certifications. 

    • Participates in Product design reviews, Manufacturing readiness reviews and Q&R test plan reviews 

  6. Coordinate with other QAPMs for Lessons Learned in support of continuous process improvement. 

  7. Develop SMART goals in support of strategic quality initiative(s) as communicated by management. 


  • Minimum Bachelor's Degree of Science / Engineering with preferred 8+ years’ experience 
  • History of successful delivery in distributed and collaborative environment with teams in different geographies and different time zones. 

  • In depth understanding of storage systems and related issues - performance, quality and reliability. 

  • Experience in testing, reliability and endurance of Flash memory and SSD storage systems highly desired. 


Additional Information

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.  Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.