Service Writer

  • 8701 Peterbilt Ave, Dallas, TX 75241, USA
  • Full-time

Company Description

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner’s Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.

Job Description

Our Service Writers open and close repair orders, inputting data into the computer for work orders, answering phones, and providing customer service to company drivers and  owners/operators in the form of providing updates on the status of their repairs.

RESPONSIBILITIES

  • Open and enter TWC’s into repair orders.

  • Close out repair orders when work is completed.

  • Input all work done, on particular work orders, into the computer.

  • Answer phones and inform drivers when units will be completed

  • Perform other related duties as assigned by supervisory personnel.

  • Assist in cleaning other areas, such as, bathrooms, break rooms, hallways, outside policing, and any other area that may need to be designated at a later date.

  • Assist in performing any task outside those not listed in primary job functions

Qualifications

 

  • High school graduate or equivalent.

  • Minimum 3 months data entry or clerical experience.

  • Comprehensive knowledge of AS400 and personal computer operations.

  • Strong customer service background required.

  • Ability to keep and update accurate information.

  • Strong organizational skills.

  • Some mechanical background or aptitude of mechanics

  • Skill in typing and 10 key (min. 3000).

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

As a full-time Werner associate, you are eligible for our
Full Benefits Package including: medical, vision, and dental insurance, 401(k)
+ matching, tool purchasing program, PTO, and paid holidays!

For further questions, please call Linda @ 678-398-6045.