We are on a mission to be the easiest and most reliable way to arrange home services, connecting homeowners with qualified service professionals. We operate the market leading brands in France (Travaux.com) and The Netherlands (Werkspot.nl), and the challenger in Italy (Instapro.it). Our product & technology department consists of approximately 100 talented professionals, deeply passionate about creating great digital marketplaces.

Travaux, Werkspot and Instapro are part of IAC / ANGI Home Services.

We are looking for a passionate and experienced Director of UX, who will lead the team of product designers and user researchers (11 FTE in total). As Director of UX, you will be part of the product & technology leadership team and work closely with product and engineering leaders in creating a compelling product vision and strategic roadmap for homeowners and service professionals. 

This key role can be based in Amsterdam or Aix-en-Provence (South of France).

What you’ll do

• Be responsible for the visual design, interaction design, copywriting and user research of the whole customer experience - both towards home owners and Service Pros

• Mentor and develop a team (11 FTE) of product designers and user researchers, ensure continued personal and professional growth and inspire them to constantly push for the best experiences that create true customer value

• Together with product, engineering and marketing leaders, contribute to create a compelling product vision, and advocate for customer centered design practices and design processes 

• Lead the efforts to build, maintain and champion a unified design system for our organisation

• Develop a deep understanding and empathy for our customers (homeowners and service professionals) through a combination of new or best practices that you consider as most effective. With this, raise the customer understanding and empathy across our organisation

Who you are

• You have clear multi year experience as a contributor in UX design and/or research, and you can show that you have been able to establish, lead and inspire talented and effective user experience teams with a variety of crafts (Visual, Interaction, Copy, Research)

• You have contributed to great products with a delightful user experience, preferably products that operate across multiple countries, cultures and languages

• You are a servant leader with practical UX and research skills, with the interpersonal skills to operate cross-functionally and with business partners in multiple countries and offices

• Your communication skills (in English) are excellent, and you have the ability to motivate others to carry forward and execute on the strategy without needing to be in the room

• You have passion for defining, articulating, and integrating the role of design and research within organisations

How we are organized 

Our Product and Technology department currently consists of 6 tracks and approximately 100 professionals, from all over the world: Brazil, India, Greece, Ireland, Israel, Italy, the Netherlands, South Africa, Poland, Portugal, Romania, Russia, Spain, Turkey, the UK, and the USA. Each track focuses on one part of our customer journey. Within the tracks, multidisciplinary product development teams collaborate on achieving the objectives that we set and commit to each quarter. We approach our decisions in an experiment driven way: we validate new directions using a variety of quantitative and qualitative research methods.

What we offer

• A great working environment, either in the center of Amsterdam or in sunny Aix-en-Provence

• A competitive salary and variable bonus

• Personal growth budget for attending training courses and conferences

• 25 days of annual leave

• Pension arrangement

• Free lunch, fruit, and coffee

• Free fitness in our building

• Frequent and fun events with the entire company to celebrate achievements and milestones

Our shared values

We believe our success starts with one thing: we all share the same 7 core values when it comes to how we work. These values are the foundation of everything we do, and you’ll feel them all around you.  We collaborate and work together. We aim high and challenge ourselves. Everyone takes ownership and feels responsible. Transparency and respect are at the heart of our culture. We celebrate achievements and compliment each other (not just once a year ;)). We all believe in our mission at Werkspot. And last but not least, it’s not just the UX department that places the user at the center of our decisions: everyone does. The company culture at Werkspot is very open and inclusive; everybody is welcome. 

Is this you?

Send your resume with a brief explanation in your application of why you are a great match for this role, while highlighting the part of the work you lead versus did in your previous roles. Preferably you also provide us with a link to your portfolio.

You can apply via the “Apply” button or by sending your information to Kris Boon, Head of Product & Technology at Werkspot, Travaux and Instapro. We’re looking forward to meeting you!