In-Country Manager, India

  • Gurugram, Haryana, India
  • Contract

Company Description

Welocalize, Inc., founded in 1997, offers innovative language services to help global brands reach audiences around the world in more than 175 languages. We provide translation and localization services, talent management, language tools, automation and technology, quality and program management. With more than 800 full-time employees worldwide, Welocalize maintains offices in the United States, United Kingdom, Germany, Ireland, Spain, Italy, Romania, Poland, Hungary, Japan and China. www.welocalize.com

Job Description

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

  • Set policies and direct activities in alignment with the strategic direction set by the Senior Director
  • Develop operational goals which are aggressive, yet obtainable and tied closely to the long-term goals of the company
  • Advise the CSO concerning key corporate planning issues and opportunities that relate to and impact the operations of the company
  • Participate in actively managing client satisfaction through analysis of customer feedback, scrutiny of performance metrics and improvement of customer service systems and processes
  • Oversee personnel activities for the operations organization to include hiring, training and evaluating employees
  • Work with the sales organization to ensure the highest level of customer service and the profitability and cost effectiveness of the organization
  • Nurture the collaborative environment, promote transparency, and communicate positively and effectively

Qualifications

Education Level

  • Bachelor's degree (B. A.) from a college or university in a Business/Operational related field 

Experience

  • Extensive years of experience in mid-senior level operations management
  • Extensive knowledge of Localization industry.
  • Successful experience leading and managing a team of management-level direct reports
  • Demonstrated personal and professional integrity, high energy level, and a passion for superior client service at all levels
  • Ability to think strategically at the executive level, foster change, incorporate innovation and implement strategies throughout all levels of the organization
  • Exceptional team leadership skills to include the ability to effectively coach, motivate and empower team members
  • High-level customer interaction skills and the ability to build and sustain trusted relationships both internally and externally
  • Strong background in analysis, critical decision making and process improvement
  • Excellent interpersonal, communication and organizational skills, sound judgement and computer proficiency

Key competencies:

  • Encourages Escalation from their team, to ensure critical decisions get made
  • Actively Drives their projects and teams and has a positive Impact
  • Shows good Negotiation Skills And Situational Awareness
  • Shows a high degree of Common Sense when approaching any issue
  • Understands the need for and can provide Mentoring & Coaching to team members
  • Works towards Building Consensus to avoid ambiguity

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Additional Information

This is a 1-year full-time contract job. If you are interested please attach your CV and sign the NDA below

  • Welocalize's NDA at the link below:
    https://secure.rightsignature.com/templates/57a618c2-e7e2-4387-8608-278d817b7728/template-signer-link/c0bebceb884841735e3ecc6796bffc43