Why Wellmark? 

We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work. 

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

Perform duties in the Wellmark Logistics Assistance Center (LAC) including mail center and logistic processing areas. The duties include: receiving, sorting, and inspection of all incoming mail, packages, and freight shipments. Ensuring fulfillment of orders, package/ mail deliveries, and purchase orders are processed and completed within the agreed to service level. Operate and maintain corporate vehicles or necessary equipment required for delivery. Prepare and process outgoing packages according to LAC procedures. Utilize understanding of postal regulations and shipping knowledge to process and complete customer requests in a prompt, efficient, and courteous manner. Process incoming Return Mail into Online tracking tool. Sort inbound mail for Service Center distribution. Operate and maintain Quadient DS1200s and SMART postal accounting software. Prepare and process outgoing mail according to Postal regulations. Utilize the understanding of postal regulations and shipping knowledge to handle and respond to customer requests. Assist in managing inventory of office and operational supplies, including ordering, tracking, and restocking to maintain optimal levels. Monitor movement of supplies in and out of the LAC, ensuring accuracy in inventory records and proper allocation to departments. Conduct routine audits and reconcile inventory discrepancies. Coordinate with vendors and internal departments to maintain efficient supply chain processes and timely delivery. Ensure all inventory-related data is accurately entered into tracking systems and reports are maintained in accordance with organizational standards.

Qualifications 

Required:

• High school diploma or GED.
• Minimum of 1 year of related logistics work experience.
• Mail Design Professional certification.
• Ability to sort alphabetically and numerically, enter and validate data quickly and accurately, meet deadlines with minimal supervision, and re-prioritize work as needed while ensuring careful attention to detail.
• Must have or be able to attain knowledge regarding postal regulations and logistics systems UPS, USPS, and other systems and shipping methods.
• Excellent organizational, problem-solving and effective verbal/written communication skills in a team environment.
• Experience with Microsoft Windows and SharePoint.
• Experience with package tracking software and handheld devices.
• This is a non-office role. Need to have the ability to push/pull light objects weighing up to 25 lbs. or requiring up to 25 lbs. of force (mail cart, manual pallet jack); ability to push/pull carts containing up to 70 lbs. Role also has an essential function of lifting or carrying up to 50lbs., climbing stairs, ladders or similar equipment, and handling or working with potentially dangerous equipment/materials/or moving objects.
• Valid driver's license and clean driving record.
• Availability to work overtime as needed.

Preferred:

• Experience with  Quadient Mailing Equipment and Software. 
• Experience with SC Logic package tracking software.
• Experience with UPS WorldShip and Campus Ship software.

Job Responsibilities 

a. Receive, record, and distribute internal accountable mail, packages and external shipments using package tracking software.

b. Complete interoffice pickups as requested by stakeholder using package tracking software. These include interoffice pickups, ship requests and Wellmark Courier requests.

c. Gather, sort, and deliver morning newspaper by the agreed service levels.

d. Successfully fulfill and deliver internal stakeholder requests for material used in office settings for items like paper, letterhead, and desktop ergonomic supplies.

e. Delivery of stocked paper items to Service Centers as needed to ensure an uninterrupted supply.

f. Sort, open and inspect incoming daily mail according to LAC protocols to ensure the mail is free of dangerous and or hazardous materials.

g. Deliver inbound mail to various stakeholders while adhering to agreed service level expectations.

h. Receive, inspect, and deliver packages, mail, and freight shipments according to LAC documented procedures to ensure all content is free of dangerous and or hazardous materials.

i. Support Dock Operations with purchase order receiving functions, such as identifying packages that require special processing and serving a back-up to the Dock Coordinator, as necessary.

j. Complete internal mailing requests according to USPS postal regulations and internal procedures to ensure accurate and timely delivery to vendors to meet stakeholder service level agreements.

k. Support the return mail process by processing return mail as time and workload allows following LAC documented procedures.

l. Responsible for operating and maintaining equipment, according to OSHA applicable guidelines.

m. Responsible for operating and maintaining corporate vehicles in accordance with local, state, federal laws and adhering to Wellmark policies while ensuring a professional demeanor.

n. Use a corporate credit card to purchase fuel for LAC corporate vehicles and other department needs as directed.

o. Perform scheduled daily van runs according to LAC documented procedures.

p. Perform courier service when needed to meet timing and requirements of requestor.

q. Complete internal interoffice mail processes including sorting of and delivery/pickup of internal correspondence to ensure accurate delivery to stakeholders.

r. Enter inbound return mail into departmental web tracking tool, based on numerous departmental standards for recordkeeping.

s. Responsible for operating and maintaining equipment according to OSHA applicable guidelines.

t. Set up, adjust, maintain, and operate all mailing, insertion, and ink-jet spraying equipment.

u. Other duties as assigned.

Office-based: The nature of the job duties for this position will require you to be in the office 100% of the time. Your presence in-office is critical to effectively perform the responsibilities of the role. Occasional remote work may be permitted based on workload and/or other ad-hoc situations that support it, with manager approval.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".