Customer Service Representative (Internship) - DP001

  • Legon E Rd, Accra, Ghana
  • Employees can work remotely
  • Intern

Company Description

Wekplace currently operates in Accra, Ghana | Kigali, Rwanda | Port Louis, Mauritius. We are an Employment Technology Company leveraging the power of efficient technologies to match unique talents to employers globally. 

Job Description

We are looking for a customer-oriented service intern for a partner organization in Accra, Ghana. The selected candidate will be employed as a full-time staff after a duration between 2 - 6 months based upon productivity.

The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client's customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Customer Service Responsibilities

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

Qualifications

  • High knowledge of the various suburbs in Accra
  • A personal laptop to work with from home if required
  • Proven customer support experience 
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Additional Information

Applying for a vacancy on Wekplace is completely FREE. Kindly call (+233) 0302959356 for follow ups, inquiries or reports. Wekplace is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.