Exploration is the engine that drives innovation. Innovation drives economic growth. So let’s all go exploring. At Cogent Consultancy, we’ve been growing career opportunities across many industries and sectors in the United States, serving both large multi-national corporations and fortune 500 companies with their recruitment requirements and objectives.

• Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operating system
• Schedule and confirm client appointments via phone and email
• Facilitate and resolve client service requests
• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
•  Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
•  Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
•  Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
•  Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

• High School Diploma/GED 
• Ability to multi-task and work in a fast-paced environment
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Must possess excellent written and verbal communication skills, expressing ideas clearly and actively listening
• Disciplined and comfortable working with little supervision

All your information will be kept confidential according to EEO guidelines.