Office Assistant/Receptionist

  • Full-time

Company Description

Exploration is the engine that drives innovation. Innovation drives economic growth. So let’s all go exploring. At Cogent Consultancy, we’ve been growing career opportunities across many industries and sectors in the United States, serving both large multi-national corporations and fortune 500 companies with their recruitment requirements and objectives.

Job Description

  • Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operating system
  • Schedule and confirm client appointments via phone and email
  • Facilitate and resolve client service requests
  • Record notes from appointments, assign tasks, record opportunities, and assist in creating a follow-up plan
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers
  • Forward any address, phone, or email changes to the computer operator
  • Set up client files and obtain necessary information
  • Communicate necessary follow up with clients
  • Update and maintain relationship management system

Qualifications

  • Bachelor’s or Associate's degree
  • Previous facilities or office coordination experience is preferred, but not required
  • Must have excellent attention to detail
  • Self-starter who thrives in an environment that is fast-paced, demanding, fun, and entrepreneurial
  • Effective time management skills with an ability to prioritize, meet deadlines, and provide excellent work
  • Direct and effective written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.