Non profit located in downtown Detroit, servicing individuals with intectual and and developmental disabilities.  

We are seeking a dynamic and experienced Team Director/Intake to join our organization in Detroit, United States. As the Team Director/Intake, you will lead and oversee the intake process, ensuring efficient and effective client onboarding while managing a team of intake specialists.

• Provide leadership and direction to the intake team, fostering a culture of excellence and continuous improvement
• Develop and implement strategic plans to optimize the intake process and enhance client experience
• Oversee daily intake operations, ensuring compliance with organizational policies and relevant regulations
• Analyze intake data and generate reports to inform decision-making and process improvements
• Collaborate with cross-functional teams to streamline client onboarding and case management
• Mentor and coach team members, promoting professional growth and development
• Resolve complex client issues and manage escalated cases
• Establish and maintain key performance indicators (KPIs) for the intake process
• Ensure accurate and timely documentation of client information in case management systems
• Stay updated on industry trends and best practices in intake procedures

• Bachelor's degree in Social Work, Healthcare Administration, Business Administration, or related field; Master's degree preferred
• 5+ years of experience in team management, with 3+ years specifically in intake processes or related field
• Proven track record of leadership and ability to motivate teams to achieve goals
• Strong decision-making skills and ability to think strategically
• Excellent communication and interpersonal skills
• Proficiency in case management software and data analysis tools
• In-depth knowledge of intake procedures and best practices
• Understanding of relevant laws and regulations in social services or healthcare
• Experience with conflict resolution and problem-solving in a client-facing environment
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced setting
• Familiarity with client assessment techniques and case management principles
• Strong analytical skills with the ability to translate data into actionable insights

All

Assumes overall responsibility for program planning, development and implementation of an assigned team of professions providing direct services to individuals served by the Agency.

Assumes direct responsibility for the supervision of assigned Agency staff, including recommendations for hiring, dismissing, disciplining, training, and compensation.  Completes performance evaluations for assigned staff in a thorough and timely manner.

Assures appropriate individual service needs assessment, planning, implementation and documentation. Monitors and assures that Person Centered Plans of Service reflect the provision of appropriate/necessary services and are completed in a quality and timely manner according to standards set by Wayne Center and its governing bodies.

Coordinates with team members the establishment and maintenance of service linkages, cross system integration and operational efficiencies. 

Assures the acquisition or provision of supportive service for persons served.  Encourages the use of natural supports and generic community resources where available and appropriate recognizing that Medicaid is the payer of last resort.

Assures the monitoring, documenting, evaluation and reporting of progress of each individual served within the unit.

Establishes and reinforces expectations regarding timeliness and content/quality of reports and other job responsibilities of unit staff. Develops and maintains monitoring/tracking/quality review system to ensure completion of services in a manner that meets requirements/expectations.

Meets with staff periodically on an individual and group/unit basis to discuss work/agency business, monitor performance and progress, provide information/training, identify gaps in service delivery, etc.

Monitors compliance with departmental and agency policies and procedures, ancillary contract, Detroit Wayne Integrated Health Network (DWIHN) guidelines, and other standards, guidelines, rules, laws and regulations.

Participates in the inter-unit/team coordination of the Agency's overall program. Participates on internal and external committees, at the request of supervisor/management. 

Participates in the preliminary planning and ongoing management of Agency contractual homes, individual served placement decisions, record maintenance, and appropriate recipient rights functions.  Serves as a member of the Agency Placement Review Committee.

Participates in the provision of Agency training programs. Recommends and monitors staff training needs and ensures that at least 24 hour annual training requirement is met.

Prepares necessary information and statistical reports, as required.

Provides instruction and assistance with level of care authorizations for persons served. Serves as liaison between unit staff and DWIHN staff.

Participates in the provision of administrative coverage during non-business hours.

Assumes indirect responsibility for the financial planning/development of the team in conjunction with other management personnel.

Promotes the growth, safety, well-being, autonomy of consumers, as well as, the philosophy of person centered planning and self determination as it relates to consumers.

Ensures that each person’s services, as outlined in the PCPOS, are entered into the MH-WIN system, LEXICON or other computer-based/electronic record keeping system, as required, and maintains the service authorizations in accordance with DWIHN guidelines throughout the duration of each PCPOS.

Intake:

Conduct brief intake assessments on all referred children and adults.

Complete all DWMHA required documentation relative to all intakes performed in a timely manner (including but not limited to Consents, Demographic Forms, Satisfaction Surveys, etc…).

Enters all required intake information into Mental Health-Wayne Information Network (MH-WIN) electronic records within 2 working days of all intakes.

Assesses the clinical needs of each person at time of intake and clearly and concisely relates the clinical needs to the Supervisor prior to case assignment, alerting them to any potential service problems (ie…eligibility questions, lack of Medicaid, etc…).

Completes Intake Referral and Assignment packet, forwarding the original and one copy to the Director of Programs for assignment to a Supports Coordinator within 3 business days of intake meeting.

Maintains MH-WIN scheduling calendar with daily updates regarding intake appointments, schedule availability, intake outcomes and all other required information.

Maintains adequate supply of all necessary intake forms, brochures, etc… and provides each new consumer with all required information in a Welcome Packet your information will be kept confidential according to EEO guidelines.